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IS this a reasonable scenario? A motor vehicle is advertised for sale at a purchase price of R100. The vehicle is then sold and the money changes hands.
The seller then demands an extra R100 from the purchaser - because a mistake was made on the purchase price and the seller actually meant to advertise it at R200?
Last month, we received an overdue electricity account of over R1000 from the Drakenstein Municipality with pretty much the same scenario as above.
Since moving to Wellington two years ago, we have been buying our electricity via the internet (Easy Pay) to use in our pre-paid electricity meter.
Depending on how much electricity we need at the time, we go onto the Easy Pay system, purchase the necessary amount of electricity, get the relevant codes and enter that into our pre-paid meter.
The Drakenstein Municipality would have us pay over R1000 because "the Plessey System was not updated due to the fact that the system was not supposed to be in operation since January 2002" - but it HAS been in operation for a further 24 months - and therefore the pricing on the internet was incorrect!
In today's very stressful economic climate, budgeting for the numerous amenities and necessities for a family is difficult enough as it is, without having to be presented with an alleged debt dating back a full year.
Why has it taken this long to realise that there was a pricing error and why should we have to pay for the mistakes made by others?
I feel sure that we are not the only ones paying for this mistake - if there is anyone else in the same predicament, please contact me on 864-3339.
Tana Rivalland
The Drakenstein Municipal Manager, Jacques Carstens, replies: The Plessey System used by Wellington was amalgamated with the system used by Paarl two years ago.
Unfortunately the service provider of the site, Easypay, did not close the site nor did they change the rate at which the electricity was sold.
Drakenstein was unaware of this problem until the beginning of this year, when Easypay informed us.
Unfortunately this means that Plessey users enjoyed an unfair rebate on their electricity, while everyone else was paying the standard rate.
Our tariffs were published for objections, thus consumers cannot alleged that they were unaware of tariff increases.
We are legally obligated to enforce these backpayments. |